Refund Policy

We aim to deliver the finest coffee experience. However, if you receive a damaged, defective, or incorrect item, you are eligible for a replacement or refund under the following conditions: 

 1. Eligibility 

• The issue must be reported within 48 hours of delivery. 
  
• The item must be unused and in its original packaging. 
  
• Proof of purchase and clear photos of the issue are required.

 2. Non-Refundable Items

• Products that have been opened, used, or altered. 
  
• Items damaged due to mishandling after delivery. 
  
• Perishable items such as coffee beans once opened. 

3. Refund Process
After verification, refunds (if approved) will be issued within 7–10 business days through the original payment method. 

4. Exchange Option
In case of wrong or damaged items, you may choose to receive a replacement instead of a refund. 

For refund or replacement requests, please contact:
📧 [your support email]